A next-generation AI model for predicting the biomolecular structures and interactions of proteins, DNA, RNA, and small molecules. Read more on the Google blog page.
GPT-4o’s impressive abilities in a live demo
🚀 Exciting AI breakthrough! Roman Huet, Head of Developer Experience at OpenAI, showcased GPT-4o’s impressive abilities in a live demo. This latest iteration can now interact with the world through a webcam, exhibiting exceptional visual understanding. 🌐 The highlight? GPT-4o read and comprehended two pages of text almost instantaneously, providing accurate summaries at superhuman speeds. This is a game-changer for information processing and comprehension! ⚡️
🚀 Unlocking GenAI’s Potential for Customer Feedback 🚀
Many companies are dabbling in GenAI, but production deployments are rare due to upskilling and integration challenges. A promising use case? “Voice of the customer” applications. These are easier to implement than internal productivity tools and provide clear economic benefits by enhancing customer satisfaction.
🔍 How GenAI Helps:
1. Capturing Feedback: Transcribes voice calls and processes text from emails/social media.
2. Summarization: Accurately and swiftly summarizes customer comments.
3. Classification: Categorizes feedback and recommends actions.
4. Sentiment Analysis: Detects nuanced sentiments with over 95% accuracy.
5. Empathy Analysis: Assesses employee empathy in real-time.
Examples include DBS Bank, reducing call handling time by 20%, and a public utility company using GenAI for compliance and empathy checks.
📈 Actionable Insights:
GenAI systems can draft responses, identify responsible departments, and even suggest root causes for issues, leading to highly personalized customer interactions.
🤖 Integration:
Pairing GenAI with CRM systems and automation tools like Zapier or UiPath can streamline customer feedback management, freeing up humans to focus on resolving critical issues.